Visitor Assistant - Seasonal Contract - 4th April 2020 to 27th September 2020

Flag Fen
23 Hours Per Week
£17,711.00 - £18,065.00 - Pro Rata - Grade 3
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General Purpose

  • To assist in the day-to-day operation and delivery of cultural services providing high quality customer service to people using the service

Key Deliverables

  • To meet and greet members customers ensuring a welcoming environment at all times
  • Provide customers with basic orientation information and actively promote the use of the service
  • Operate the Clarity or Spydus system as the service requires including setting up bookable events on the system
  • To report building and equipment faults to the appropriate personnel
  • To support volunteers working in the service
  • To handle daily takings of approximately £1,500, in compliance with the organisation’s financial regulations
  • To lock and unlock service points as necessary
  • To deal with basic and routine enquiries as required
  • To regularly monitor and replenish stock and gather service requirements including those for the shop and café’s at all sites
  • To raise official purchase orders as requested by budget holders
  • To assist with Customer Surveys analysing responses and updating spread sheets as directed
  • To ensure internal post is ready for despatch
  • To assist visitors with the operation of vending machines and sale of refreshments as required, including covering the café if required
  • To take bookings and reservations both in person and by telephone including venue hire
  • Working in libraries, museums or in a customer related environment
  • Working as part of a team
  • Experience in addressing challenging situations in an appropriate manner
  • Using Microsoft Office and Internet
  • Working with a diverse range of users
  • GCSE (or equivalent) in English and Maths
  • Microsoft Word
  • Microsoft Excel
  • Team player – willing to multi-skill, help others and be able to ask for help
  • Good interpersonal skills – will be working as part of a team and will need to communicate at all levels, whilst remaining respectful; crucial when dealing with both internal and external customers
  • Good organisational skills – will be working across the service and with competing demands
  • Methodical – ability to follow process and procedure
  • Progressive – working methods should be continuously evolved
  • Accurate – in calculating, recording and checking of work
  • Experience and knowledge of The Data protection Act

Vivacity condemns all forms of harassment and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias.

Vivacity is committed to Safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment. We will undertake relevant checks including DBS checks where appropriate.

Vivacity is proud to be a disability confident employer and this answer will not impact on your opportunities but help us to accommodate you.