Relief Library Assistant

Peterborough Central Library & Archives
21 Hours Per Week
£18,065.00 - £18,795.00 Pro Rata - Grade 4
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General Purpose

To assist in the day-to-day operation and delivery of library services providing high quality customer service to all service users

Key Deliverables

To welcome and greet members of the public and to actively promote the independent use of the library service through self - service technology including Open+ and electronic resources

To lend items to customers and maintain customer records

To assist in creating a customer-friendly and easy-to-use library environment including shelving and shelf tidying

To deal with basic and routine enquiries as required 

To assist users to find the most suitable resources and information for their learning needs including referring them to external organisations 

To assist library users in the use of ICT based services

To assist or deliver sessions with visiting groups, class visits and events as required and to deliver under 5’s story time and rhyme time sessions

To assist in the promotion of reading including creating displays

To support volunteers working in the service

To handle daily takings of approximately £250 (on average) and to reconcile and bank takings in compliance with the organisation’s financial regulations

To lock and unlock service points as necessary

To achieve service and personal appraisal targets, as agreed with the line manager

To be committed to the self development and training required to obtain the necessary knowledge and skills to deliver the range of services relating to the post

To work effectively within teams and take responsibility for continuously trying to improve the overall performance and to achieve service goals within the ‘Cultural’ service

To promote social inclusion in all aspects of service delivery

 

Working in libraries / heritage or in a customer related environment 

Working as part of a team 

Addressing challenging situations in an appropriate manner

Using Microsoft Office and Internet

Working with a diverse range of users

4 GCSE’s including English and Maths at grade B or above or equivalent 

Ability to achieve a Library prescribed ICT course to the required level

Good interpersonal skills including the ability to communicate effectively with staff and the public 

Ability to deal with challenging situations in an appropriate manner 

Self-motivated, flexible, and adaptable  Able to present positive “can do” customer focussed approach 

Able to explain things simply to others, especially the use of ICT

Able to lift and carry stocks of books and other materials to carry out role

Must be prepared to work at or to be relocated to other ‘Cultural’ sites as and when required

Commitment to equality

Commitment to excellence in customer service

This post is line managed by the Supervisor. The primary role of this post is to provide frontline services and to cover events and activities as necessary.

Although this post is allocated to a particular library, the post holder will be expected to work in all ‘Cultural’ sites to ensure customer service needs are met at all times.

Vivacity is committed to Safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment. We will undertake relevant checks including DBS checks where appropriate.

Vivacity is proud to be a disability confident employer and this answer will not impact on your opportunities but help us to accommodate you.