Open + Assistant
To assist in the day-to-day operation and delivery of library services providing high quality customer service to all adults and children using the service during staffed and unstaffed hours.
To welcome and greet members of the public and to actively promote the independent use of the library service
To assist customers in the use of self - service technology and electronic resources
To oversee the use of the library service during unstaffed hours reporting and / or addressing issues as required
To assist in creating a customer-friendly and easy-to-use library environment including shelving and shelf tidying
To signpost customers to when and where library staff support is available
To assist in the promotion of reading
To support volunteers working in the service
To achieve service and personal appraisal targets
To be committed to the self development and training required to deliver the range of services relating to the post
To take responsibility for continuously trying to improve the overall performance of the service
To promote social inclusion in all aspects of service delivery
Working in libraries or customer related environment
Using own initiative
Experience in addressing challenging situations in an appropriate manner
Using Microsoft Office and Internet
Working with a diverse range of users
4 GCSE’s including English and Maths at grade B or above or equivalent
Good interpersonal skills including an ability to communicate effectively with staff and the public
Ability to deal with challenging situations in an appropriate manner
Self-motivated, flexible, and adaptable
Able to present positive “can do” customer focussed approach
Able to explain things simply to others
Able to lift and carry stocks of books and other materials to carry out role
Must be prepared to work at or to be relocated to other Peterborough city libraries when required
Commitment to equality
Commitment to excellence in customer service
This post is line managed by a Supervisor. The primary role of this post is to oversee the use of the library during unstaffed hours.
Although this post is allocated to a particular library, the post holder may be expected to work at any other ‘Cultural’ site across the city to ensure customer service needs are met at all times.
Vivacity is committed to Safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment. We will undertake relevant checks including DBS checks where appropriate.