Duty Manager

Vivacity's Key Theatre
Various contracts available from 10hrs to 20 hrs
£18,795 - £19,554 (pro rata)
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As a member of the Key Theatre team, ensure provision of excellent front of house customer service at the
Key Theatre and other designated venues as required.

  • To carry out all back office operations and front of house duties required to deliver excellent customer
    service to all Theatre visitors and users
  • To be responsible for ensuring the safety of staff and Theatre users, as well as the security of a public building, whilst ensuring it remains clean and tidy during front of house operations
  • Cash handling and till reconciliation
  • Recording and reconciling casual staff timesheets for inputting into payroll system
  • Front of house staff and volunteers for each performance/event
  • Dealing with bookings, general enquiries, maintenance visits as well as detailed and regular
    communication with the management team
  • To ensure front of house services operate effectively and to a high standard of customer care and
  • To manage a team of bar, catering, front of house staff and volunteers as detailed within the Duty
    Manager task list
  • Work as a bar person as and when required
  • Responsible for stock control, maintaining adequate stock levels and stock rotation in all areas.
    Ensuring security of stock at all times, including those goods in transit from the bar store to bar
  • Reduce wastage to a minimum and record as appropriate
  • To take responsibility, whilst on duty for cash floats and to maintain operational levels of change for all
    departments, including the Box Office
  • To be responsible for all cash handling and till reconciliation
  • Ensure the venue is adequately staffed and serviced for all performances, conferences, meetings and
    all other events hosted by the Key Theatre, as directed by the Operations Manager
  • Monitor staffing levels as per the rota, reporting absences as they occur
  • Ensure compliance with Vivacity’s Health & Safety Policy by all employees within the front of house
  • Ensure compliance with the Premises License and take responsibility when the DPS is absent
  • To ensure that accidents or incidents to members of staff or public are dealt with immediately and
    entered into Vivacity’s accident reporting system
  • To monitor adequate levels of merchandise, including programmes, as relevant in respect of all areas
    of the front of house operation, supervising front of house sales and services as required
  • To ensure staff appropriately clear litter from all front of house areas of the Key Theatre, before and
    after each performance
  • To ensure appropriate temperature and lighting levels are maintained throughout front of house areas
  • To carry out all financial procedures in compliance with Vivacity’s financial regulations and to maintain
    adequate records in line with the relevant audit procedures as directed by the Operations Manager
  • To ensure compliance with Vivacity’s Complaints Procedure by Theatre staff, recording and reporting
    to the Operations Manager
  • To carry out all responsibilities with regard to Vivacity’s Equalities Policy and Procedures, and
    Customer Care Policy
  • Excellent customer service skills - Working directly with the publi
  • Background of working in a hospitality environment i.e. hotel, pub, theatre, etc
  • A good level of ICT skills using Microsoft office suite of packages
  • Clarity POS – Desirable
  • Cash handling and reconciliations
  • Working within and supervising staff of a small team
  • Ability to demonstrate flexible and positive attitude in the workplace
  • Experience and knowledge of The Data protection Act and PCI compliance
  • GCSE (or equivalent) grade C in English and Maths
  • Microsoft Word
  • Microsoft Excel
  • Up to date First Aid or willingness to undertake training
  • Any relevant hospitality leadership/management qualification
  • Team player – ability to multi-task, help others and be able to ask for help
  • Good interpersonal skills – will be working as part of a team and will need to communicate at all levels,
    whilst remaining respectful; crucial when dealing with both internal and external customers
  • Good organisational skills – will be working across the service and with competing demands
  • Methodical – ability to follow process and procedure
  • Progressive – working methods should be continuously evolve
  • Accurate – in calculating, recording and checking of work
  • Ability to deal with difficult situations
  • Excellent time keeping
  • Ability to work a flexible pattern of hours as required by the service. To include evenings, weekends
    and Bank Holidays on a shift rota basis
  • Requires late night working and locking up/key holder duties
  • This post is a minimum 10 hours per week
Vivacity is proud to be a disability confident employer and this answer will not impact on your opportunities but help us to accommodate you.