You can find the latest information regarding our venues and services and our response to COVID-19 here.

Frequently Asked Questions

COVID-19 (Coronavirus) - Information for customers.
Reopening leisure centres
Swim Academy lessons
Reopening libraries
Reopening The Key Theatre

COVID-19 (Coronavirus) - Information for customers.

The Key Theatre

We are also pleased to advise you that we will be opening the box office for 2 days a week starting this week, this will be from 10am to 4pm every Monday and Thursday. If the box office are engaged on other calls, please can we kindly ask that you leave a message with your number and we will endeavour to call you back. We will only have the 1 member of staff so we appreciate your patience and understanding if you are not successful first time round. The theatre will also be open for over the counter purchases on these days as well.

Please bear with us, we have a greatly reduced staff team whilst services are suspended.  

We have made the following arrangements regarding postponed and cancelled shows:

Where a show you had tickets for us has been postponed to a later date we will automatically move your booking to the new date.   We will contact customers once our box office re-opens.  If you are unable to attend, we will refund your booking on to a gift certificate once the box office re-opens.

Where a show you had tickets for has been cancelled, we will automatically refund your booking on to a gift certificate.  We will make this refund as soon as our box office re-opens and advise customers at this time.

We look forward to welcoming you back to the Key Theatre soon.

 

Gyms & Leisure venues

As our valued customers of the Vivacity sports and leisure facilities, we wanted to update you on some behind the scenes changes to the running of these services.

Peterborough City Council has elected to keep control of the services and chosen Peterborough Limited to run the sports and leisure offering from 1st October 2020. Peterborough Limited is a company wholly owned by the Council, but set up to act in a commercial capacity, and to get the best value for the people of Peterborough. Peterborough Limited already deliver many services, such a parks and open spaces and recycling and waste collection under the Aragon branding. 

Direct Debit Gym Member:

From 1st October 2020, Vivacity Culture & Leisure will hand over the payment processor for Direct Debit payments. As the new processor, Peterborough Limited, will be responsible for all Direct Debit collections from this date onward. Peterborough Ltd (Leisure) will appear on your bank statement instead of Vivacity Culture & Leisure.  Don’t worry nothing else will be changing, and there is no action you need to take. All your payments will continue to be fully protected by the Direct Debit Guarantee.

If you have any questions about this change, please contact us by emailing membership@vivacity.org 

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Vivacity Premier Fitness, Regional Fitness & Swimming Centre and Hampton Leisure Centre are now open.

Jack Hunt swimming pool, Bushfield and Werrington leisure centres will open in the near future (exact dates to be confirmed).

Peterborough Athletics Arena is now open for existing club bookings.

Peterborough Lido will not reopen for the 2020 summer season.

We appreciate that some of our customers will not be ready to return to the gym just yet, in this case we are happy to continue to freeze your membership until the end of December.– please advise us by completing the online form if you would like us to do this.

Museum & Heritage

Sadly, Peterborough Museum is closed. 

Vivacity and the Council are working together to open services in line with new government guidance as soon as it is safe and viable to do so.

If you have an event booking with us, we are working hard to reschedule events and contact customers. Thank you for your patience at this time.

Longthorpe Tower is closed.

Flag Fen is closed.

Thank you for your continued support.

 

Club Viva Childcare

Club Viva before and after school club for students of Hampton College Primary reopened on Thursday 3rd September. 

Our Club Viva holiday club will be open for October half term at Hampton Leisure Centre. For more information and to book please click here.

We look forward to welcoming children back.

Swim Academy

Our Swim Academy timetable will recommence on Monday 2nd November.  We are working through our customer base to allocate class times and venues and are in the process of emailing customers with the details.  All enquiries should be sent to swimacademy@vivacity.org

Payments will not start before the 1st December 2020.

We look forward to welcoming you back soon.

Libraries

Central Library is now open and operating a restricted service from 10am - 4pm Monday to Friday and 10am - 2pm on Saturday.  Unfortunately, Open+ (the library self-service option) will not operate during this time.

Hampton, Bretton, Orton and Werrington libraries are now open (please see libraries page below for opening times).

Vivacity and the council are working to open other libraries as soon as it is safe and viable to do so.

The mobile library service is currently unavailable, we apologise for any inconvenience caused. 

The following measures have been put in place to keep customers and staff safe:

Monitoring the number of customers allowed in the library to ensure that there is adequate space for social distancing.  A queuing system outside the building will be in place.

Customers will be asked to provide their name and number for track and trace purposes.

Hand sanitiser will be available for customers to use on entrance to and exit from the library.  It will be compulsory for users to wear a face covering whilst on the premises (these will not be provided).

Book selection will be restricted to 30 minutes for the library and 1 hour for customers wishing to use the public network (computer suite).  Seating and newspapers have been removed.

Library staff will ensure all books returned to the library are quarantined for 72 hours before being returned to the shelves. 

Anyone wishing to use the public network, can book a 1 hour slot by visiting the library or phoning 01733 864280 – all necessary cleaning and social distancing measures will be in place to keep customers safe.

During this time, library members can return their books to any open library (however, this is optional).  Fines for overdue books will be waived until all libraries are open.

Vivacity will continue running library services until mid-September when the service will transfer to the Council.

 

 

 

Reopening leisure centres

When will Vivacity leisure centres reopen?

Before you look to book, join or attend a session in any of our leisure centres, please read this information carefully. It provides you with all the information you need to know before safely returning to a Vivacity leisure centre.

Vivacity Premier Fitness, Regional Fitness & Swimming Centre and Hampton Leisure Centre are now open. (Hampton Leisure Centre is open for gym and fitness classes only. The sports hall is currently closed for school use.)

Jack Hunt, Bushfield and Werrington Leisure Centres will open in the near future, the dates are still being finalised, and we will be in touch with the information as soon as we have it.

A phased approach to returning to normal is being taken. This is to ensure that the changes we have put in place work to keep everyone safe and that we can maintain to Covid secure guidelines.

What are the opening times?

Vivacity Premier Fitness:

Standard opening hours.

Regional Fitness & Swimming Centre:

Gym 

Mon - Fri: 6.30am - 9.00pm

Sat - Sun: 8.00am - 6.00pm   

Swimming

Mon - Fri: 7.30am - 9.00pm

Sat: 8.30am - 5.30pm

Sun: 8.30am - 4.30pm

Hampton Leisure Centre:

Gym 

Mon - Fri: 7.30am - 9.00pm

Sat - Sun: 8.30am - 4.00pm 

Jack Hunt, Bushfield, and Werrington Leisure Centres

Remain closed. Reopening dates to be confirmed shortly.

What is Vivacity doing to make the leisure centre safe?

You will notice some things are a little different, but our facilities and friendly staff are ready to provide you with the perfect space for you to enjoy a safe and pleasant return to the gym.

- We have introduced new enhanced cleaning protocols

- Hand sanitising stations are available throughout the centre

- We have implemented one-way systems and social distancing measures throughout

- Introduced bookable sessions for use of the gym, pool and exercise classes with a monitored number of people to maintain social distance

What to do when visiting to the leisure centre?

Following the issuing of Government guidelines, we are introducing new temporary measures to keep our members and staff safe.  Please adhere to the following guidelines.

- Clean your hands regularly for at least 20 seconds with soap and water or sanitiser.

- A face mask must be worn in our venues. This can be removed for exercise.

- Clean all equipment before and after use with disinfectant equipment provided. Dispose of wipes/ tissue in the nearest bin.

- Maintain social distancing.

- Follow directional and instructional signage and one-way systems.

- Sign in at reception.

- Should you have any additional needs and need support accessing our facilities and / or are unsure how this guidance affects your ability to access our facilities, please contact the centre before your visit.

 

Feeling Unwell

- Please do NOT visit one of our sites if:

- You are showing any symptoms of Covid-19 i.e. you have a new continuous cough OR fever OR loss of/change in smell or taste

- You are in self-isolation or in the “shielded” category.

 

Should you test positive for Covid-19 following a visit to one of our sites, please contact the NHS track and trace team.

How do I book, pay and attend a gym, swim or class exercise session?

To meet government guidelines we have revised the capacity of our leisure facilities and introduced bookable sessions for use of the gym, pool and exercise classes with a monitored number of people to maintain social distance.

- You can book and pay (free with a Vivacity gym membership) for each individual session.

- You can book a session through the Vivacity website, at reception or via the Vivacity App. Book a gym session. Book a swim session. Book a fitness class.

- Bookings can be made up to 3 days in advance. We kindly ask that individuals only book 1 class session a day to provide customers with fair access to activities. 

- If you need to cancel a booking, please do so as soon as possible. This provides time for other customers to book on. Please note refunds will not be given.

- You will be able to cancel your session by telephone or via the mobile App or website. All cancellations require a minimum 30 minutes notice prior to the class to allow time for us to rebook your space from the waiting list.

*If you fail to cancel your class and do not attend you will be blocked from booking any fitness classes for 7 days

- You should arrive no more than 5 minutes before the start of your session. If you arrive early, please wait in your car or outside the building, whilst maintaining a safe distance from other customers.

- Fitness class sizes will be smaller to maintain social distance, with cleaning scheduled to take place in studios between each session.

- Socially distant spaces have been marked out for group exercise classes.

- If you use a mat for any activity in the gym or classes then you will need to bring your own for the foreseeable future.

- Some equipment in the gym will be out of use to ensure adequate social distancing between members.

- Please help us with cleaning equipment before and after use. Cleaning materials are available in the gym and fitness studios.

- You should come to your session gym or swim ready. By that we mean come wearing your gym wear and for swimming come with your swimming costume under your clothes and bringing as little as possible in the way of extra clothing.

- Please bring your pre-filled water bottles however water fountains will be available if you wish to refill your bottle. Please use hand sanitiser before and after use.

Once your session has finished/ before starting a second:

- You will need to leave the building, rebook online and / or register yourself for the additional session by following the one-way route back through reception. This is so that we can confirm you have stayed in the building for the additional booking and to comply with Track and Trace.

Is there a new class timetable?

Yes, our temporary class timetables are available. This will be reviewed constantly with the aim to provide the best class offering to our members. Class timetable

Will changing rooms, showers and lockers be available?

Gym/ Exercise Class

- At this time we are unable to provide changing facilities, showers, or lockers while maintaining the social distancing and hygiene standards we require.

- You should come to your session gym ready. By that we mean arrive already wearing your gym clothing.

Swimming/ Aqua Class

- The changing rooms will be open for swimming and aqua class sessions only (to allow us to maintain the social distancing and hygiene standards we require).

- At this time we are unable to provide showers or lockers.

- Swimmers will be expected to keep their kit at the side of the pool during their swim. We suggest you bring a waterproof bag in which to store your belongings.

- You should come to your session swim ready. By that we mean come wearing your swimming costume under your clothes and bringing as little as possible in the way of extra clothing.

Please be assured that the use of changing facilities and lockers will be under constant review.  We thank you for your patience and cooperation at this difficult time.

Will the sauna and steam rooms be open?

No, at this time the sauna and steam rooms will remain closed.

Can I still go swimming?

At the Regional Fitness & Swimming Centre:

Children between the ages of 8-13 must be accompanied by an adult while in the pool.

There will either be lane or general swimming at different times of the day, please check the booking timetable on our website for more information.

Diving boards are not in use.

Swimming sessions are 45 minutes with a gap of 15 minutes between sessions.

At Premier Fitness:

There will be lane only and general swimming available.

Swimming sessions are 45 minutes with a gap of 15 minutes between sessions.

 

At all venues, swimming pool capacity will be monitored in line with our risk assessments.

Spectating is only allowed in exceptional circumstances. Please contact the centre for further
guidance.

 

To see our standard set of swimming admission policies for all leisure centres click here.

 

Can I spectate?

Due to lower building capacities there will be no spectators allowed in the viewing areas during swimming sessions.

Spectating is only allowed in exceptional circumstances such and child swimming lessons. Please contact the centre for further guidance.

 

Can I join the gym?

Yes, you can join the gym in the following ways:

- Online vivacity.org/memberships

- Call to book an appointment with our gym team on 01733 864 000

- Visit either Vivacity Premier Fitness or Regional Fitness & Swimming Centre

Swim Academy lessons

at Regional Fitness & Swimming Centre

Face masks

Adults and children aged 11+ are required to wear a face covering whilst walking around our leisure facilities. Pupils may remove it for their swimming lesson.

 

Before the lesson

Please arrive swim ready. By that we mean come wearing your swim wear under your clothes.

We are limiting the number of people in our leisure centres at any one time so please can only 1 adult come along to supervise.

Arrive no more than 5 minutes before the start of your session. If you arrive early, please wait in your car or outside the building, whilst maintaining a safe distance from other customers and wait to be called in.

All pupils will be signposted to their individual station on poolside to get ready for their lessons. Clothing to be stored neatly in their bag.

Children in swim stages 3 and under are to be accompanied to the poolside by their Parent/ Guardian. Any children in swim stages above 3 and aged under 8 may also be accompanied on poolside by their Parent/ Guardian.

Children aged 8+ are asked to leave their children at the poolside changing room doors.

To ensure children are ready to go we ask that the adult please help fit swimming hat and goggles and any visits to the toilet happen before the lessons start.

 

During the lesson

When the lesson is ready to start pupils will be welcomed by their swimming teacher at the entrance from the changing rooms to the poolside, take the register and give them any required equipment for the lesson

A new delivery model has been designed that ensures our lessons are safe, in line with Public Health guidance, progressive and fun for all taking part.

Teachers have completed Covid-19 secure training and will remain out of the water.

Once the children are ready, Parent/ Guardians can move to the balcony to watch the lesson. Please sit in the  clearly marked seating for spectators to maintain social distance.

 

After your lesson

At the end of the lessons Parent/ Guardians may meet their child on poolside and take them back into the changing rooms to get them dried and dressed.

Changing rooms should be vacated 10 minutes after the end of lesson to allow for the next lesson to enter.

Showers are currently out of use. Please click here for more information.

 

Staff will be available around the building to help signpost parents and children to the right areas.

Once your child has moved up a stage, please contact the reception on 01733 864760 to arrange the next stage times and days.

at Vivacity Premier Fitness

Face masks

Adults and children aged 11+ are required to wear a face covering whilst walking around our leisure facilities. Pupils may remove it for their swimming lesson.

 

Before the lesson

Please arrive swim ready. By that we mean come wearing your swim wear under your clothes.

We are limiting the number of people in our leisure centres at any one time so please can only 1 adult come along to supervise.

Arrive no more than 5 minutes before the start of your session. If you arrive early, please wait in your car or outside the building, whilst maintaining a safe distance from other customers and wait to be called in.

All pupils will be signposted to their individual station on poolside to get ready for their lessons. Clothing to be stored neatly in their bag.

Children in swim stages 3 and under are to be accompanied to the poolside by their Parent/ Guardian. Any children in swim stages above 3 and aged under 8 may also be accompanied on poolside by their Parent/ Guardian.

Children aged 8+ are asked to leave their children at the poolside changing room doors.

To ensure children are ready to go we ask that the adult please help fit swimming hat and goggles and any visits to the toilet happen before the lessons start.

 

During the lesson

When the lesson is ready to start pupils will be welcomed by their swimming teacher at the entrance from the changing rooms to the poolside, take the register and give them any required equipment for the lesson

A new delivery model has been designed that ensures our lessons are safe, in line with Public Health guidance, progressive and fun for all taking part.

Teachers have completed Covid-19 secure training and will remain out of the water.

Once the children are ready, Parent/ Guardians can move to the designated waiting area and maintain social distance. There is limited seating so you may be asked to wait in your car until the end of the lesson. Parent/ Guardians of children aged under 8 years must remain on the premises. If you have to wait outside please make sure your contact numbers are correct in case of an emergency. 

To maintain Covid-secure Parent/ Guardians will not be allowed to sit/stand at the viewing windows in reception

After your lesson

At the end of the lessons Parent/ Guardians may meet their child on poolside and take them back into the changing rooms to get them dried and dressed.

Changing rooms should be vacated 10 minutes after the end of lesson to allow for the next lesson to enter.

Showers are currently out of use. Please click here for more information.

 

Staff will be available around the building to help signpost parents and children to the right areas.

Once your child has moved up a stage, please contact the reception on 01733 864744 to arrange the next stage times and days.

at Jack Hunt Pool

Face masks

Adults and children aged 11+ are required to wear a face covering whilst walking around our leisure facilities. Pupils may remove it for their swimming lesson.

 

Before the lesson

Please arrive swim ready. By that we mean come wearing your swim wear under your clothes.

We are limiting the number of people in our leisure centres at any one time so please can only 1 adult come along to supervise.

Arrive no more than 5 minutes before the start of your session. If you arrive early, please wait in your car or outside the building, whilst maintaining a safe distance from other customers and wait to be called in.

All pupils will be signposted to their individual station on poolside to get ready for their lessons. Clothing to be stored neatly in their bag.

Children in swim stages 3 and under are to be accompanied to the poolside by their Parent/ Guardian. Any children in swim stages above 3 and aged under 8 may also be accompanied on poolside by their Parent/ Guardian.

Children aged 8+ are asked to leave their children at the poolside changing room doors.

To ensure children are ready to go we ask that the adult please help fit swimming hat and goggles and any visits to the toilet happen before the lessons start.

 

During the lesson

When the lesson is ready to start pupils will be welcomed by their swimming teacher at the entrance from the changing rooms to the poolside, take the register and give them any required equipment for the lesson

A new delivery model has been designed that ensures our lessons are safe, in line with Public Health guidance, progressive and fun for all taking part.

Teachers have completed Covid-19 secure training and will remain out of the water.

Once the children are ready, Parent/ Guardians can move to the balcony to watch the lesson. Please sit in the  clearly marked seating for spectators to maintain social distance. 

 

After your lesson

At the end of the lessons Parent/ Guardians may meet their child on poolside and take them back into the changing rooms to get them dried and dressed.

Changing rooms should be vacated 10 minutes after the end of lesson to allow for the next lesson to enter.

Showers are currently out of use. Please click here for more information.

 

 

Staff will be available around the building to help signpost parents and children to the right areas.

Once your child has moved up a stage, please contact the reception on 01733 864760 to arrange the next stage times and days.

Swimming Certificates

Once your child has achieved a certificate, you can collect this the following week during you child's swimming lesson.

 

Reopening libraries

What measures are in place to keep me safe?

The following measures have been put in place to keep customers and staff safe:

Monitoring the number of customers allowed in the library to ensure that there is adequate space for social distancing.  A queuing system outside the building will be in place.

Customers will be asked to provide their name and number for track and trace purposes.

Hand sanitiser will be available for customers to use on entrance to and exit from the library.  It will be compulsory for users to wear a face covering whilst on the premises (these will not be provided).

Book selection will be restricted to 30 minutes for the library and 1 hour for customers wishing to use the public network (computer suite).  Seating and newspapers have been removed.

Library staff will ensure all books returned to the library are quarantined for 72 hours before being returned to the shelves. 

Anyone wishing to use the public network, can book a 1 hour slot by visiting the library or phoning 01733 864280 – all necessary cleaning and social distancing measures will be in place to keep customers safe.

Other libraries will open in a phased approach over the next six weeks.  During this time, library members can return their books to any of the libraries that are open (however, this is optional).  Fines for overdue books will be waived until all libraries are open.

Sadly, inter-library loans and reservations are not available at this time.

Vivacity will continue running library services until mid-September when the service will transfer to the Council.

Central library opening times

Monday: Friday 10am - 4pm

Saturday: 10am - 2pm

Sunday: closed

Open+ is not available.

Regrettably, Inter-library loans and reservations are not available at this time.

Bretton Library opening times

Monday: 9.30 - 12.30

Tuesday: closed

Wednesday: 1.30 - 5.00

Thursday: 9.30 - 12.30

Friday: 1.30 - 5.00

Saturday: 11.00 - 2.00

Sunday : closed

Open+ is not available.

Regrettably, Inter-library loans and reservations are not available at this time.

Orton Library opening times

Monday: 2.00 - 5.30

Tuesday: 9.30 - 12.30

Wednesday: closed

Thursday: 9.30 - 12.30

Friday: 2.00 - 5.30

Saturday: 2.00 - 5.00

Sunday: closed

Open+ is not available.

Regrettably, Inter-library loans and reservations are not available at this time.

Werrington Library now open

Monday: 9.30 - 12.30

Tuesday: 2.00 - 5.30

Wednesday: closed

Thursday: 2.00 - 5.30

Friday: 9.30 - 12.30

Saturday: 9.30 - 12.30

Sunday: closed

Open+ is not available.

Regrettably, Inter-library loans and reservations are not available at this time.

Hampton Library now open

Monday: 1.30 - 5.00

Tuesday: closed

Wednesday: 1.30 - 5.00

Thursday: closed

Friday: 09.00 - 12.30

Saturday: 09.00 - 12.00

Sunday: closed

Open+ is not available.

Regrettably, Inter-library loans and reservations are not available at this time.

Reopening The Key Theatre

When and is the box office open?

We are also pleased to advise you that we will be opening the box office for 2 days a week starting this week, this will be from 10am to 4pm every Monday and Thursday. If the box office are engaged on other calls, please can we kindly ask that you leave a message with your number and we will endeavour to call you back. We will only have the 1 member of staff so we appreciate your patience and understanding if you are not successful first time round. The theatre will also be open for over the counter purchases on these days as well.

What risk assessments are in place

Although the theatre has a Covid secure Risk Assessment in place - We would encourage all audience members to undertake their own personal risk assessment prior to attending the event. Audience members are encouraged to take in account their age, health status, clinical vulnerability, and that of any others attending within their party.

WE WOULD ASK IF YOU HAVE COVID-19 SYMPTOMS, THEN PLEASE DO NOT ATTEND

Rule of 6

Please note that the current Government guidelines allow for up to six persons to meet from households, therefore if you are planning meeting others outside of your party, then we would strongly encourage you not to do this, as it’s strictly prohibited. Bookings will be limited to 6 tickets per booking

Track and Trace

Track and Trace details will be required when you enter the theatre – QR codes are located by the entrance to the theatre and this can be scanned using the Track and Trace App (link below).

https://covid19.nhs.uk/

Social distancing

Measures will be implemented across the building including one way systems in place. We will have a staff member greet all customers prior to entry to explain these further and to offer any assistance, however please observe social distancing and avoid close contact with any others not in your social bubble.

To minimise face to face contact we encourage all audience members turn their backs if they need to pass other members of the audience and we would be grateful for your adherence to signs and instructions in place.

Handwashing / Hand sanitisers

All employee and customer toilets will be stocked with anti-bacterial hand soap, and stringent hand washing guidelines will be in place to supplement our current hygiene policy. We ask that all audience members maintain good hand hygiene, please use sanitiser stations provided around the venue and avoid touching your face or any unnecessary surfaces.

Face coverings

In line with Government guidance, we ask that all customers arrive with suitable face coverings in place. Please note that our staff will provide face masks if customers arrive without one. Audience members will be instructed to wear their mask whilst inside the venue. This is for the combined protection of staff and all audience members. 

Additional cleaning

Our cleaning standards will be enhanced by a cleaning programme designed to clean and sanitise the high touch points within the theatre.

Tickets

There will be no handling of tickets by theatre staff, instead we will use a patron list where possible, or staff may simply ask to visually check your tickets

Updated seating plan

We have allocated seats for this show, however for future shows our seat selection will be limited so that patrons can book according to the size of their group. We will be restricting seats around each seating area in the auditorium to ensure social distancing is observed and adhered.

Comfort breaks

When you arrive at your designated seat we ask that you remain in your seat whilst other members of the audience are being seated. If an audience member needs to access the toilet facilities during the show, then where possible they should try to wait until a suitable interval, follow the one direction markings and continue to wear their facemask.

Food & Drink

The bar will be open throughout the show, however there will be a one way queuing system in place. We will ensure that we have a wide range of snacks as well as alcoholic / non-alcoholic drink options available. We would encourage all customers to pre order interval drinks as this will help to alleviate queue times and congestion in the foyer. Finally please note that all drinks will be served in disposable plastic / paper vessels

At the end of the show

At the end of the performance, we will allow audience members to exit one row at a time and this will be done via the designated exit aisles. We ask that all audience members remain seated until we indicate to them that their aisle is ready to leave.

Contactless payments only

Our tills will be accepting contactless card payments. Please note that we will not be accepting cash payments – This is so we can minimise any personal contact between employees and customers

Training & PPE

All employees will receive specific COVID-19 training & PPE will be provided to employees where the risk assessment has deemed it necessary, in line with government requirements

Support from our staff

Our trained staff will be on hand to offer assistance to all customers – They will be visible and approachable

We really do hope you can make this show, however if you have any questions or would like to discuss alternative arrangements then please do not hesitate to contact us

We look forward to welcoming you back to the Key Theatre, and excited to advise that further shows and programmes will be announced in the coming weeks, with tickets available online to book soon