On 18 June 2020, Vivacity announced that it is handing its contract back to Peterborough City Council as a direct result of COVID-19. You can find more information here. Customer payments in relation to our services will continue to be suspended. Thank you for your continued support at this difficult time.

Frequently Asked Questions

Vivacity to hand contract back to Peterborough City Council
COVID-19 (Coronavirus) - Information for customers.

Vivacity to hand contract back to Peterborough City Council

Why has this decision been made?

Vivacity has been caught in a perfect financial storm. Since the announcement of the national lockdown on 20 March, Vivacity’s facilities and services have been closed and 98% of its c500 employees placed on furlough. This has had a devastating impact on the charity’s revenue with an estimated £8 million loss of annualised income.

Going forward there would be significant costs of re-opening services and the charity is predicting a major loss of income as it implements social distancing and reduces capacities. This immediate shock comes alongside the well-publicised budget pressures of the Council that have resulted in continued reductions in its contributions to Vivacity.

Regrettably, given this combination of financial pressures, the Trustees cannot see a viable future that allows Vivacity to continue to deliver its charitable objectives to promote health and well-being and arts and culture in the city.

What efforts have Vivacity’s management and trustees taken to avoid this situation?

The Trustees recognise how vital culture and leisure services are to the people of Peterborough. This decision has been made with enormous regret and only after we have made exhaustive efforts to find a way forward that could have guaranteed a sustainable future for the charity and the services it provides. 

We are proud of what Vivacity has achieved over the last ten years and of the immense efforts of our people, including our hundreds of passionate volunteers.

If the Government were to lift lockdown restrictions, would that make a difference?

No. Reopening would also incur significant financial costs. Equally, as a result of continued social distancing measures, we expect a slow return to previous volumes of gym usage. The leisure/fitness sector is widely predicting customer volume and revenue will be down by as much as 50% with recovery taking up to 18 months from the lifting of lockdown restrictions.

What will happen over the 90-day transition window?

Throughout this period, we will work closely with the Council to establish how assets, services and employees will be transferred to the Council. We will share further details of this process as and when we have them.

Will you be reopening services in the near future?

Reopening priorities will need to be determined by the Council in discussion with Vivacity based on what is possible to do safely for staff and customers, and what is permissible and financially viable. 

What will this mean for people employed by Vivacity?

Over the next 90 days we will be working closely with the Council to establish what exactly this decision will mean for our employees.  We are committed to keeping their interests at the heart of those discussions. We are proud of the immense efforts of our people, who have worked to provide vital culture and leisure services to the people of Peterborough over the past ten years.

I have tickets for a show at one of Vivacity’s venues. What does this mean for me?

At the moment all our theatres are closed because of lockdown. Reopening priorities will need to be determined by the Council in discussion with Vivacity based on what is possible to do safely for staff and customers, and what is permissible and financially viable.

I have an annual gym membership. Will I still be able to use this?

For the time being all gyms continue to be closed as a result of lockdown. Reopening priorities will need to be determined by the Council in discussion with Vivacity based on what is possible to do safely for staff and customers, and what is permissible and financially viable. 

 

Is Vivacity in financial difficulty?

Prior to Covid-19 Vivacity was predicting a surplus budget for this year, with commercial revenues rising considerably in 2020-21.  Covid-19 has deprived the charity of 13 weeks of revenue (so far) and faced it with significant one-off costs to re-open with the prospect of much reduced demand as a result of social distancing measures.  This, coupled with the Council’s well-publicised budget pressures that have resulted in continued reductions in its contributions to Vivacity, created a perfect storm that meant the Trustees could not see a viable financial future that would allow Vivacity to continue to deliver its charitable objectives to promote health and well-being and arts and culture in the city.

But the charity is not insolvent and will honour all its commitments.

COVID-19 (Coronavirus) - Information for customers.

The Key Theatre

Sadly, the Key Theatre and box office is closed until further notice.  All updates to opening times will be posted here.

Please bear with us, we are currently working on arrangements for shows up to the beginning of June.  We have a greatly reduced staff team whilst services are suspended.  

We have made the following arrangements regarding postponed and cancelled shows:

Where a show you had tickets for us has been postponed to a later date we will automatically move your booking to the new date.   We will contact customers once our box office re-opens.  If you are unable to attend, we will refund your booking on to a gift certificate once the box office re-opens.

Where a show you had tickets for has been cancelled, we will automatically refund your booking on to a gift certificate.  We will make this refund as soon as our box office re-opens and advise customers at this time.

An updated list of shows, postponements and cancellations is shown below.

We appreciate your understanding at this difficult time.  As a charitable trust working across the leisure and culture industry, our many services have been severely affected by Coronavirus. 

We look forward to welcoming you back to the Key Theatre soon.

Updated Key Theatre Programme:

20.03.20 The Barron Knights - New Date: 18.10.20

21.03.20 Live at the Key Theatre - New Date: 17.07.20

24 -28.03.20 Made in Dagenham - New Date: 23-27.02.21

28.03.20 Michael Ball & Alfie Boe - New Date: 13.09.20

29.03.20 Rock & Roll Revolution - New Date: 23.01.21

01.04.20 Swan Lake - CANCELLED

01.04.20 Swinging at the Cotton Club - New Date: 07.02.21

02.04.20 Medicines Monstrous Daughters - CANCELLED

02.04.20 Room on the Broom - 18/19.02.21

03.04.20 Only Fools and Boycie - New Date: 30.10.20

04.04.20 Islands in the Stream - CANCELLED

06.04.20 Horrible Histories - New Date: 26/27.10.20

09.04.20 Onward - New Date: 25.07.20

09.04.20 Si Cranstoun - New Date: 12.02.21

11.04.20 Emma - New Date: 24.07.20

11.04.20 One Moment in Time - New Date: 04.02.21

15.04.20 The Music of Northern Soul - New Date: 16.04.21

16.04.20 Joseph - TBC

19.04.20 Trolls 2 - New Date: 11.07.20

19.04.20 Wonka's Urban Empire - New Date: 12.09.20

21.04.20 Cavalleria Rusticana/Pagliacci - CANCELLED

21.04.20 Military Wives - New Date: 02.08.20

24.04.20 Money for Nothing - New Date: 19.10.20

25.04.20 The Amazing Bubble Man - New Date: 24.10.20

25.04.20 The Story of the Beatles - CANCELLED

28.04.20 Little Red Riding Hood - New Date: 11.04.21

01.05.20 An Evening of Marvin Gaye - New Date: 30.04.21

05.05.20 Spirit of the Blitz - New Date: 09.05.21

06.05.20 Bikes and Banter - New Date: 02.09.20

07-10.05.20 The Faulty Towers Dining Experience - CANCELLED

14.05.20 An Evening of Burlesque - CANCELLED

16.05.20 24K Bruno - New Date: 01.05.21

20.05.20 Sing-a-longa Grease - New Date: 31.03.21

21.05.20 The Welkin - CANCELLED

28.05.20 The Dante Project - CANCELLED

29.05.20 Cirque Enfant - CANCELLED

30.05.20 Sense and Sensibility - CANCELLED

31.05.20 75th Anniversary VE Day Celebration - CANCELLED

02.06.20 Absurd Person Singular - CANCELLED

02/07.06.20 Mick Fleetwood and Friends - New Date: 22/29.09.20

04.06.20 Nick Helm Phoenix from the Flames - New Date: 10.04.21

05.06.20 The Animals, the Farewell Tour - New Date: 29.01.21

06.06.20 Roy Orbison & the Travelling Wilburys - New Date: 16.10.20

10.06.20 RSC Winter's Tale - CANCELLED

11.06.20 Spitfire Solo - New Date: TBC

12.06.20 Oye Santanta - New Date: 17.04.21

13.06.20 One Night of Elvis - New Date: 09.09.20

Big Red Bath - New Date: 30.11.21

17.06.20 Rachel Parris - New Date: 11.11.20

18.06.20 ROH Elecktra (Opera) - CANCELLED

20.06.20 Matt Forde - New Date: 12.03.21

Victorious - New Date: 26.03.21

George Egg - New Date: 17.10.20

25.06.20 - NT Live Leopoldstat - New Date: TBC

26/27.06.20 - City Academy Ballet - New Date: 05/06.02.20

28.06.20 - Peterborough Music School - New Date: 24.01.21

02.07.20 - Arron Crascall - New Date: 28.02.21

03.07.20 - Portrait of a Lady on Fire - CANCELLED

05.07.20 - Peterborough Music School - New Date: 21.01.21

07.07.20 - Camp - CANCELLED

08.07.20 - Priscilla Queen of the Desert - CANCELLED

 

 

 

 

 

 

Gyms & Leisure venues

All of our gyms and leisure centres closed on 20.03.20 until further notice.

To our valued customers

Following the latest government guidelines relating to Coronavirus, we have sadly closed all of our gyms, pools and leisure centres and related services until further notice. All memberships have been suspended with immediate effect. No further payments will be taken. 

If you have made a payment in March

For those who have made a membership payment in March, you will receive a full month's free membership when our gyms reopen, and your Direct Debit will resume as normal following this free month. No payments will be taken in the interim.

If you have an annual membership

For those who have an annual membership, your membership will be extended by the period of time that our gyms remain closed. No payments will be taken in the interim.

If you had already decided to freeze your membership

For those that had already informed us that you wished to freeze your membership, we will not take any payment from you.

As a charitable trust working across the leisure and culture industry, our many services have been severely affected by Coronavirus. We appreciate your understanding during this difficult time.

We look forward to welcoming you back as soon as possible.

Museum & Heritage

Sadly, Peterborough Museum is closed.  We will publish updates here as soon as we have them. If you have an event booking with us, we are working hard to reschedule events and contact customers. Thank you for your patience at this time.

Longthorpe Tower is closed.

Flag Fen will delay opening until later in the year.

We wish all of our customers and partners well at this difficult time and hope to welcome you back to the Museum and our heritage sites soon.

Thank you for your continued support.

 

Club Viva Childcare

Following the latest government guidelines relating to Coronavirus, we have sadly closed all of our gyms, pools and leisure centres and related services until further notice.

Club Viva childcare has closed until further notice, this includes holiday provision.

No further payments will be taken. Our Club Viva team will be in touch will all of our customers regarding payments that have already been made.

Please bear with us as we work very hard to contact all customers affected by this closure. This may take up to 10 days.

As a charitable trust working across the leisure and culture industry, our many services have been severely affected by Coronavirus. We appreciate your understanding during this difficult time.

We look forward to welcoming you and your children back soon.

Swim Academy

Our Swim Academy classes are cancelled until further notice. 

To our valued customers

We are following the latest government advice relating to Coronavirus and sadly we have closed all of our gyms, pools and leisure centres and related services such as Swim Academy. All memberships etc have been suspended with immediate effect. No further payments will be taken. 

If you have made a payment in March

For those who have made a swim academy payment in March, you will receive a full month free when our leisure centres reopen, and your Direct Debit will resume as normal following this free month. No payments will be taken in the interim.

If you have paid a block booking

For those who have paid upfront for 12 weeks, your swim academy membership will be extended by the period of time that our leisure centres remain closed. No payments will be taken in the interim.

As a charitable trust working across the leisure and culture industry, our many services have been severely affected by Coronavirus. We appreciate your understanding during this difficult time.

We look forward to welcoming you back as soon as possible.

Libraries

In line with the latest Government guidance, we have regretfully closed our library services until further notice.  All related services are suspended until further notice, including the request service.

If you have overdue library books at home, please do not worry about trying to return them (all libraries are closed).  There will be no fines for late returns during this time.

As a charitable trust working across the leisure and culture industry, our many services across Peterborough have been severely affected by Coronavirus.  Any new updates regarding our library services will be posted here. 

We appreciate your understanding during this difficult time and look forward to welcoming you back as soon as possible.

Thank you for your continued support.

Lost World

We are very disappointed to announce our children’s soft play and activity centre at Serpentine Green is closed until further notice due to the interactive nature of the activities that are on site.

If you have a party booked with us in the near future, our teams will be in contact with you shortly to discuss your booking.

We will continue to monitor the situation and will provide updates to our service provision here.

We look forward to welcoming you through the doors again soon.

Thank you for your support.