Frequently Asked Questions

COVID-19 (Coronavirus) - Information for customers.
Reopening leisure centres
Swim Academy lessons
City Culture, Covid 19 Customer Information

COVID-19 (Coronavirus) - Information for customers.

Gyms & Leisure venues

Our gyms and leisure venues are open, from Monday 19th July all restrictions put in place in response to the pandemic will be lifted.

Jack Hunt Pool is currently open for school and Swim Academy swimming lessons only. 

Peterborough Lido

Peterborough Lido is open every day throughout the season.  We will be operating walk-in* or pre-bookable swim sessions.  Sessions can be booked on the day* or are bookable online.  Details of our opening times and prices can be found on our Lido web pages.

 

*Subject to space being available.

Swim Academy

Our Swim Academy classes are now operating.

Any queries should be directed to swimacademy@vivacity.org

 

Club Viva Childcare

Club Viva is open, offering before and after school childcare at Hampton and holiday childcare across the city. For enquiries please contact clubviva@vivacity.org or visit https://vivacity.org/things-to-do/club-viva/

 

 

Reopening leisure centres

Reopening Vivacity leisure centres

Our gyms and leisure venues across the city are now open.

Jack Hunt Pool & Gym is only open for Swim Academy and school groups at the current time.

What are the opening times?

You can find the opening hours on our individual venue pages here. 

 

 

What is Vivacity doing to make the leisure centre safe?

As always your safety is our priority.  

We carry out monthly anti-viral fogging of our venues and equipment using Zoono.

We continue our high standards of cleaning and provide customers with cleaning stations and hand sanitiser for their personal use.

Is there a class timetable?

Yes, our class timetables are available. This will be reviewed constantly with the aim to provide the best class offering to our members in line with government guidance. Class timetable

Will changing rooms, showers and lockers be available?

Showers, changing rooms and lockers are open.  

Will the sauna and steam rooms be open?

Our sauna and steam rooms are open.

Can I join the gym?

Yes, you can join the gym in the following ways:

- Online vivacity.org/memberships 

- Call to book an appointment with our gym team on 01733 864 000

- Visit either Vivacity Premier Fitness or Regional Fitness & Swimming Centre

Swim Academy lessons

at Regional Fitness & Swimming Centre

Face masks

Adults and children aged 11+ are required to wear a face covering whilst walking around our leisure facilities. Pupils may remove it for their swimming lesson.

 

Before the lesson

Please arrive swim ready. By that we mean come wearing your swim wear under your clothes.

We are limiting the number of people in our leisure centres at any one time so please can only 1 adult come along to supervise.

Arrive no more than 5 minutes before the start of your session. If you arrive early, please wait in your car or outside the building, whilst maintaining a safe distance from other customers and wait to be called in.

Pupils are asked to remove clothes over their swimwear in the changing rooms. All pupils will be signposted to their individual station on poolside to get ready for their lessons.

Children in swim stages 3 and under are to be accompanied to the poolside by their Parent/ Guardian. Any children in swim stages above 3 and aged under 8 may also be accompanied on poolside by their Parent/ Guardian.

Children aged 8+ are asked to leave their children at the poolside changing room doors.

To ensure children are ready to go we ask that the adult please help fit swimming hat and goggles and any visits to the toilet happen before the lessons start.

 

During the lesson

When the lesson is ready to start pupils will be welcomed by their swimming teacher at the entrance from the changing rooms to the poolside, take the register and give them any required equipment for the lesson

A new delivery model has been designed that ensures our lessons are safe, in line with Public Health guidance, progressive and fun for all taking part.

Teachers have completed Covid-19 secure training and will remain out of the water.

Once the children are ready, Parent/ Guardians can move to the balcony to watch the lesson. Please sit in the  clearly marked seating for spectators to maintain social distance.

 

After your lesson

At the end of the lessons Parent/ Guardians may meet their child on poolside and take them back into the changing rooms to get them dried and dressed.

Changing rooms should be vacated 10 minutes after the end of lesson to allow for the next lesson to enter.

 

Staff will be available around the building to help signpost parents and children to the right areas.

Once your child has moved up a stage, please contact the reception on 01733 864760 to arrange the next stage times and days.

at Vivacity Premier Fitness

Face masks

Adults and children aged 11+ are required to wear a face covering whilst walking around our leisure facilities. Pupils may remove it for their swimming lesson.

 

Before the lesson

Please arrive swim ready. By that we mean come wearing your swim wear under your clothes.

We are limiting the number of people in our leisure centres at any one time so please can only 1 adult come along to supervise.

Arrive no more than 5 minutes before the start of your session. If you arrive early, please wait in your car or outside the building, whilst maintaining a safe distance from other customers and wait to be called in.

Pupils are asked to remove clothes over their swimwear in the changing rooms. All pupils will be signposted to their individual station on poolside to get ready for their lessons.

Children in swim stages 3 and under are to be accompanied to the poolside by their Parent/ Guardian. Any children in swim stages above 3 and aged under 8 may also be accompanied on poolside by their Parent/ Guardian.

Children aged 8+ are asked to leave their children at the poolside changing room doors.

To ensure children are ready to go we ask that the adult please help fit swimming hat and goggles and any visits to the toilet happen before the lessons start.

 

During the lesson

When the lesson is ready to start pupils will be welcomed by their swimming teacher at the entrance from the changing rooms to the poolside, take the register and give them any required equipment for the lesson

A new delivery model has been designed that ensures our lessons are safe, in line with Public Health guidance, progressive and fun for all taking part.

Teachers have completed Covid-19 secure training and will remain out of the water.

Once the children are ready, Parent/ Guardians can move to the allocated waiting areas and maintain social distance. There is limited seating so you may be asked to wait in your car until the end of the lesson. Parent/ Guardians of children aged under 8 years must remain on the premises. If you have to wait outside please make sure your contact numbers are correct in case of an emergency. 

 

After your lesson

At the end of the lessons Parent/ Guardians may meet their child on poolside and take them back into the changing rooms to get them dried and dressed.

Changing rooms should be vacated 10 minutes after the end of lesson to allow for the next lesson to enter.

 

Staff will be available around the building to help signpost parents and children to the right areas.

Once your child has moved up a stage, please contact the reception on 01733 864744 to arrange the next stage times and days.

at Jack Hunt Pool

Face masks

Adults and children aged 11+ are required to wear a face covering whilst walking around our leisure facilities. Pupils may remove it for their swimming lesson.

 

Before the lesson

Please arrive swim ready. By that we mean come wearing your swim wear under your clothes.

We are limiting the number of people in our leisure centres at any one time so please can only 1 adult come along to supervise.

Arrive no more than 5 minutes before the start of your session. If you arrive early, please wait in your car or outside the building, whilst maintaining a safe distance from other customers and wait to be called in.

Pupils are asked to remove clothes over their swimwear in the changing rooms. All pupils will be signposted to their individual station on poolside to get ready for their lessons.

Children in swim stages 3 and under are to be accompanied to the poolside by their Parent/ Guardian. Any children in swim stages above 3 and aged under 8 may also be accompanied on poolside by their Parent/ Guardian.

Children aged 8+ are asked to leave their children at the poolside changing room doors.

To ensure children are ready to go we ask that the adult please help fit swimming hat and goggles and any visits to the toilet happen before the lessons start.

 

During the lesson

When the lesson is ready to start pupils will be welcomed by their swimming teacher at the entrance from the changing rooms to the poolside, take the register and give them any required equipment for the lesson

A new delivery model has been designed that ensures our lessons are safe, in line with Public Health guidance, progressive and fun for all taking part.

Teachers have completed Covid-19 secure training and will remain out of the water.

Once the children are ready, Parent/ Guardians can move to the balcony to watch the lesson. Please sit in the  clearly marked seating for spectators to maintain social distance. 

 

After your lesson

At the end of the lessons Parent/ Guardians may meet their child on poolside and take them back into the changing rooms to get them dried and dressed.

Changing rooms should be vacated 10 minutes after the end of lesson to allow for the next lesson to enter.

 

Staff will be available around the building to help signpost parents and children to the right areas.

Once your child has moved up a stage, please contact the reception on 01733 864760 to arrange the next stage times and days.

Swimming Certificates

Once your child has achieved a certificate, you can collect this the following week from reception during you child's swimming lesson.

 

Ducklings additional information

Following government guidance our swimming instructors will not be in the water for the lessons. Therefore we advise 1 parent / guardian to support their child in the water during their lessons to continue to aid support and increase water confidence.

City Culture, Covid 19 Customer Information

Libraries

All our libraries are currently open with managed browsing in place.

To ensure everyone can make use of the libraries safely, one-way systems are in place where practical, with customers asked to wear masks (unless exempt) and invited to sanitise their hands when they enter the library.  

A friendly face will greet you at each library to explain how managed browsing works and answer any questions.  

Customers can book computers on arrival at the library for essential services (job-seeking, benefit applications and other government websites). Computers are cleaned and sanitised after each use. 

Social distancing is in place and customers are able to use the self-service kiosks to return their books and check books out too. All returned items are quarantined for 72 hours to minimise the risk of Covid infection.

Wifi and DVD hire are currently unavailable. 

All seating is also currently removed for customer safety (except for essential computer use). 

Not able to visit us in person? Our Select and Collect service allows you to tell us what you're interested in and we'll select up to 12 titles for you to collect from the library of your choice. Find out more here.

All our online library services, including e-books, audiobooks, renewals and other resources are available 24/7. Find out more here.  

Peterborough Archives (at Peterborough Central Library)

Peterborough Archives Service is open to the public.

Our search room opening and closing times have been adjusted to allow us to provide a safe environment for both staff and customers. The new times are:

 

Monday 10am - 1pm
Tuesday 1pm - 4pm
Wednesday 10am - 1pm
Thursday 1pm - 4pm
Friday 10am - 1pm
Saturday Closed    
Sunday Closed    

 

In order to maintain social distancing, a restricted number of customers are currently permitted in the Archives at any one time. These numbers have been calculated in accordance with government guidelines and will be managed by staff at the entrance point, who will limit entry to two “bubbles”, each with a maximum of two people.

Access to the Archives will also be limited to 3 hours at a time. 

Please book appointments in advance. On-the-day appointments may only be available at our discretion, and only if at least one of the two available "bubbles" has not yet been booked.

On arrival, please use hand sanitiser provided at the entrance to the search room.

Screens are in place to allow face-to-face interaction with staff as and when required. A queueing system is also in place with markings and signage. Please use these to help maintain a safe distance at all times.

Customers must wear face coverings before being allowed into the search room.

To avoid contamination, please bring your own pencils and paper.

For safety, documents/volumes/microfilm reels will be quarantined for a minimum of 72 hours after use before being available again.

To book an appointment or for any further enquiries, please call the Archives team on 01733 864160 or email archives.services@cityculturepeterborough.org.uk.


We look forward to welcoming you back to Peterborough Archives soon.

Peterborough Museum and Art Gallery

Peterborough Museum and Art Gallery will be open from Monday 17th May  

The Museum is now open from Tue - Sat 10am-4pm and Sunday 12pm-4pm. 

The Museum is only open on Mondays during Peterborough School holidays. 
Entry is free except on special event days.  

To ensure the safety of our visitors at the Museum, the following measures have been put in place to prevent the spread of Coronavirus.  

  • Face coverings will be required when visiting the Museum   
  • There is a one-way system in place   
  • Reduced visitor capacity including restricted numbers per gallery. You may be asked to queue  
  • Sanitising stations can be found throughout the building  
  • Perspex screens have been put up and contactless sales are available at all tills.   
  • Toilet facilities will operate on a one-in-one-out basis  
  • Interactive activities have been removed  
  • Squires Coffee House will be reopening but there will be a reduced capacity and new social distancing measures in place.  
     

If you are showing the symptoms of coronavirus, please do not visit the Museum. 

Flag Fen Archaeology Park

Flag Fen Archaeology Park is now open in line with government guidelines.

During this phased reopening the parkland at Flag Fen welcomes visitors to explore its prehistoric landscape. The Visitor Centre, gift shop and restrooms are also open and a selected takeaway food service is on offer.

The buildings that house artefacts and exhibitions currently remain closed until further guidelines permit their reopening.

A new walking trail is available for our reopening, which family activities, areas of interest and wildlife. The trail leaflet is available to download here or can be picked up on entry to Flag Fen.

Walkers are reminded that, due to the large number of sheep on site, dogs are not permitted with the exception of assistance dogs.

Flag Fen is accessible via the Green Wheel cycle route and bike racks are available at the attraction.

Upon arrival, you will be requested to wash your hands and provided with hand sanitiser.

NHS Test and Trace is in place and you may be required to give contact details for anyone in your party over 16 years of age. These will be stored for 21 days in line with government guidelines.

Free parking is available at Flag Fen and the attraction is open daily from 10am - 4pm.

You can find full venue information by following this link.

 

The Key Theatre - Visiting guidelines

What to expect from July 19th 2021

Below are ‘See it safely’ guidelines that will come into effect from 19th July in line with Government guidelines 

‘See it safely’ is an industry wide accreditation developed to ensure compliance, so you can feel confident and safe knowing that the venue is COVID-secure and will be adhering to the latest government and performing arts guidance.  

Making your way to the theatre 

Be sure to set aside more than enough time for your journey to the Key; if possible, walk or cycle at least part of the way. Please check your route if travelling by public transport as this may have recently changed.  

How will tickets work? 

There will be no handling of tickets by theatre staff, instead we will use a patron list where possible, or staff may simply ask to visually check your tickets. Customers can also produce E-Tickets or print their own ticket. We hope this will minimise time you may have to queue and reduce contact with front of house teams 

Will I need to wear a face covering?  

In line with government guidance with regards to face covering indoors, we strongly recommend that you continue to wear face coverings out of respect for fellow audience members, staff and our companies when coming into our theatres and especially when moving around the theatre. If you are exempt from wearing a face covering it would help our front of house staff and fellow audience members if you wear an exemption lanyard.  

What should I bring? 

We would encourage you to keep your personal belongings to a minimum and with you at all times. 

Will refreshments be available? 

The bar will be open throughout the show, however there will be a one way queuing system in place. We will ensure that we have a wide range of snacks as well as alcoholic / non-alcoholic drink options available. We would encourage all customers to pre order interval drinks as this will help to alleviate queue times and congestion in the foyer. Finally please note that all drinks will be served in disposable plastic / paper vessels and may only be consumed once you are seated in the auditorium.  

Interval refreshments  

Orders can be placed at the bar and drinks will be prepared by the interval and you will be advised on collection point at designated areas in the bar  

Will I need to have my temperature checked? 

Please note that we are not undertaking temperature checks – however if you are exhibiting the following symptoms then we would ask that you do not attend the theatre 

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature) 
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual) 
  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal 

 

As well as ensuring that you do not attend the theatre, we would strongly encourage you to follow NHS guidelines below  

  • Get a PCR test (test that is sent to a lab) to check if you have COVID-19 as soon as possible. 
  • You and anyone you live with should stay at home and not have visitors until you get your test result – only leave your home to have a test. 

For further guidance please visit https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/main-symptoms/ 

 

What are the social distancing rules? 

As of 19 July, theatres will be able to open at full capacity so you will be sitting next to other people  

We will however continue to ask that you maintain a safe distance where possible when queuing to take your seats and moving around the theatre. You may need to pass someone to take your seat in a row – to mitigate risk we recommend wearing your face covering while moving around the theatre 

 

What else are we doing? 

The theatre will continue to enhance its cleaning regime and regularly disinfect areas. We would strongly encourage customers to continue to use hand sanitiser stations when you enter and exit the theatre and when moving around the building 

Our trained staff will also be on hand to offer assistance to all customers – They will be visible and approachable 

 

What happens if I have Covid and cant use my ticket? 

OUR COVID GUARANTEE 

You can book with confidence knowing that if we are required by COVID-19 government guidance or restrictions to cancel or postpone a performance, you will be offered a refund, credit or exchange to another performance. 

In addition, tickets can be refunded or exchanged up to 24 hours before a performance for reasons highlighted below.  You should not attend the venue if you: 

  • believe you may be infected with COVID-19; 
  • have experienced symptoms in the last 14 days 
  • have been in close proximity to anyone who has experienced symptoms in the last 14 days 
  • have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation  
  • have been instructed to self-isolate 

 

Please check the latest Covid advice and restrictions before you attend, including any additional measures that may apply if you or a member of your household bubble is vulnerable to Covid 19.  

We will collect contact data about each ticket booker in line with our Privacy Policy. We may need to share your contact details with NHS Test and Trace, if they require.